Microsoft is working to get Outlook and other Microsoft 365 services back on track following widespread connectivity problems, but there’s still one big question for affected users: When will everything be back up?
As always, it’s more complicated than just giving a specific time. Dealing with an outage like this one is an incredibly difficult and global matter. It’s out for a huge amount of people, according to the Down Detector.
So far, the company hasn’t provided an exact timeline for when service will be fully restored. Microsoft has acknowledged the disruption and says it’s working to repair the affected infrastructure, but customers are still waiting for a clear indication of when they can expect normal access.
Microsoft Outage Update: The Latest From the Company
In its latest updates, Microsoft said portions of its infrastructure were experiencing elevated load across multiple regions, contributing to connectivity errors. The company also noted an unexpected increase in a specific type of service traffic that it’s investigating.
“We’re restarting and repairing impacted portions of this infrastructure to restore capacity,” Microsoft said. The company is also looking at redirecting traffic to alternate infrastructure to help speed up recovery.
The problems have affected access to Exchange Online mailboxes, particularly for Microsoft 365 business and enterprise customers. Microsoft previously confirmed that the connectivity issues could affect users in any region, even though Outlook’s stand-alone service, Teams and OneDrive were listed as operational.
For now, Microsoft says it’s working on a solution, but there’s no confirmed time for when affected services will be fully restored.
With Outlook experiencing problems, plenty of users are asking the same question: Are emails sent during the outage gone for good? The good news is that most messages should be delayed rather than lost.
Email systems are designed to keep trying when a receiving server can’t be reached. That means messages sent to Outlook accounts during the disruption will generally be held by the sender’s email provider and delivered once the connection is restored. Some could arrive hours late, and possibly out of order.
Will Any Emails Be Lost?
Microsoft hasn’t confirmed that any emails were lost or provided a number of messages affected by the outage. Its updates have focused on connection problems involving Exchange Online, with users reporting trouble sending, receiving and accessing their mailboxes.
But, there’s reason to believe the emails won’t be lost for good. In general, during an outage, these emails aren’t lost. In most cases, emails sent to you while your inbox is down won’t just go away.
There are a few things Outlook users should check once service returns. If you tried sending an email during the disruption, look in your Sent Items folder before trying again. Messages still sitting in the Outbox or Drafts may not have gone through, and sending them again could create duplicates.
Microsoft says Exchange Online will retry delivery for up to 24 hours before returning an undelivered message to the sender. If you receive a delivery failure notice, you may need to resend it.
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